Frequently Asked Questions

Simply browse our products, add items to your cart, and proceed to checkout. We accept Cash on Delivery (COD) across Pakistan. It's quick and easy!

Yes! We offer Cash on Delivery (COD) to customers across Pakistan. Please have the exact amount ready when your order arrives. A small COD handling fee may apply, which will be shown at checkout.

You can cancel or modify your order before it is dispatched. Please contact us immediately via WhatsApp or email with your order number. Once the order is dispatched, it cannot be cancelled.

Absolutely. Our website uses SSL encryption and all payments are processed through certified, secure payment gateways. We never store your card or payment details on our servers.

Standard delivery takes 3–5 business days across Pakistan. Express delivery (1–2 business days) is available for major cities including Karachi, Lahore, and Islamabad. Remote areas may take 5–8 days.

Yes! We offer FREE delivery on all orders above Rs. 5,500. For orders below this amount, standard courier charges apply and will be calculated at checkout based on your location.

Once your order is dispatched, you will receive a tracking number via SMS and/or WhatsApp. You can use this to track your parcel on the courier's website. You can also contact us with your order number for a real-time update.

Yes, we deliver to all cities and towns across Pakistan through our courier partners (TCS, Leopards, M&P, Call Courier). For very remote areas, please contact us to confirm delivery availability before ordering.

Yes, absolutely. Every Khalis Made product is made from 100% natural ingredients with zero artificial colours, flavours, or preservatives. We believe in transparency — you will always find clean, recognisable ingredients in our products.

Our Desi Ghee is made using the traditional bilona (hand-churned) method from 100% pure milk fat sourced from trusted dairy farmers. It contains no hydrogenated oils, no adulterants, and no blending. Every batch is quality-tested for purity before dispatch.

Our Gluten Free Atta is made from naturally gluten-free grains. However, if you have severe celiac disease, please contact us for full ingredient and processing details to ensure it meets your specific requirements before ordering.

Our "Diabetic Special" Oats variant is specifically formulated with low-GI ingredients to support stable blood sugar levels. However, every individual's response to food can vary. We recommend consulting your doctor or nutritionist before making significant dietary changes.

Talbina is a traditional Sunnah food made from barley flour mixed with water or milk and honey. It is known for its soothing and nutritional properties. To prepare, mix 2–3 tablespoons of Talbina in 1 cup of warm milk or water, stir well, and heat gently. Sweeten with honey to taste. Best consumed in the morning.

Our Oats with Nuts comes in 4 specially formulated variants: Women's Choice (hormonal balance & energy), Diabetic Special (blood sugar management), Weight Control (calorie-conscious, high fibre), and Breakfast Special (the ultimate family breakfast blend).

Sardai is a traditional Pakistani cooling drink made from a blend of nuts, seeds, and aromatic spices. It is especially refreshing during summer and in Ramazan. Dissolve in cold milk or water, sweeten to taste, and serve chilled. It is energising and nutritious.

We accept returns within 7 days of delivery for unopened, sealed products or for items that are damaged, defective, or incorrectly sent. Please see our full Refund Policy for complete details.

We are very sorry to hear that! Please contact us within 48 hours of receiving your order via WhatsApp or email with your order number and clear photos of the damaged product and packaging. We will arrange a free replacement or full refund — no hassle.

Once your return is approved, refunds are processed within 5–7 business days via bank transfer.

Store in a cool, dry place away from direct sunlight. Desi Ghee does not need to be refrigerated — in fact, it stays best at room temperature. Keep the lid tightly closed after each use. Shelf life is printed on the packaging (typically 12 months for sealed jars).

Once opened, store chutneys in the refrigerator and consume within 2–3 weeks for best flavour. Always use a clean, dry spoon. Sealed, unopened chutneys should be stored in a cool, dry place.

Store in a cool, dry, airtight container away from heat and moisture. Once opened, seal the packaging tightly or transfer to an airtight container. Keep away from strong-smelling foods to preserve freshness and aroma.